Web Self-Service & e-Billing for Customer Communication Management - Today, customers want to control how they receive information, with more and more choosing to go paperless.
They expect online access to their accounts, the ability to view bills, make payments and update their personal information electronically. Mobile payments offer consumers a convenient, alternative, payment option delivered via email, SMS-based communications and the Web. This offers huge potential savings for organizations that can provide electronic bill presentment and payment and account management products.
With web self-service and e-billing products from Pitney Bowes Business Insight, consumers and businesses can efficiently self-service all aspects of their accounts. As a leader in emerging communications solutions, Pitney Bowes Business Insight offers unmatched support for processing, managing and archiving e-mail, SMS and Web-based communications.
The web-self service & e-Billing solution consists of the following sub-systems:
e2™ Account Management (AM) - The e2™ Account Management (AM) Suite from Pitney Bowes Business Insight makes it easy to offer the most advanced online functionality – including bill presentment, real-time account status, dispute resolution, account reconciliation, change management and flexible payment options – to deliver to customer expectations and drastically improve the overall user experience.
e2™ AM provides an enterprise platform with a modern, service-oriented architecture that simplifies both development and integration with organization’s application servers, databases and legacy systems – including claims, billing, accounts receivable, finance, ERP and CRM.
e2™ AM empowers organizations to build personalized customer self-service portals – more quickly and cost effectively – to drastically improve the overall user experience. e2 Account Management makes it easy to offer the most advanced online functionality – including bill presentment, real-time account status, dispute resolution, account reconciliation, change management and flexible payment options. It provides a dynamic, interactive experience using an enterprise-wide standard platform, with a highly scalable architecture that simplifies both development and integration – while minimizing expense.
Benefits of e2 Account Management are:
Increase cash flow — Reduce days sales outstanding (DSO) and collect payments faster and more efficiently, as well as conduct cash forecasting via real-time reporting and analysis tools.
Save significant costs — Utilize analytic and self-service tools to minimize time spent and reduce costs on adjusting invoices and processing payments.
Improve Call Center efficiency — an intuitive, automated user interface helps call center representatives quickly resolve transaction disputes and reconcile complex invoices, increasing profits, while reducing costs.
