e2™ Vault Archive & Compliance for Customer Communication Management - Most organizations generate thousands upon thousands of documents. Every day, data-driven print streams are turned into statements, invoices, policies, notifications, and hundreds of other business-critical documents. Customer service representatives continually send and receive correspondence and now, electronic communications too.
Organizations are facing exponential growth in the amount and types of documents that require storage. And what was once an IT issue has now grown into a challenge for entire organizations. To complicate this issue more, inadequate document retrieval increases the cost of customer care – and can lead to customer dissatisfaction. And organizations must maintain and control records in compliance with regulations such as Sarbanes-Oxley and the Health Insurance Portability and Accountability Act (HIPAA) – or face criminal penalties, financial loss, and negative publicity. Clearly, choosing a method of document storage requires careful consideration of expense, customer service capacity, and compliance risk – not to mention accuracy, document quality, flexibility, and accessibility.
The e2™ Vault from Pitney Bowes Business Insight lets front line users archive, search and retrieve customer documents in seconds. This high-speed, high-volume, high-performing document and data repository provides access to virtually all customer communications. Real-time indexing, compression, storage, and direct data-retrieval make it possible for organizations to integrate this advanced document archive and retrieval solutions directly into their call center, partner networks or customer website in just weeks.
Benefits of the e2 Vault data repository are: High-end performance and scalability Universal access to share repository Eliminate paper copies to sales, agents and brokers Seamless integration with internal apps and 3rd party systems Reduced hardware, maintenance and support costs Compliance with legal and records management requirements Stores and retrieves all print document types Simplified batch reprints.
