Today businesses are faced with new challenges to effectively manage and deliver personalized, branded and compliant communications, consistently across channels and with greater speed and accuracy. Document composition products from Pitney Bowes Business Insight (PBBI) help companies easily create and centrally control all customer communications—transactional, on-demand and interactive documents, and delivered in virtually any media – print, fax, Web, e-mail or SMS.
The PBBI Document composition solution consists of the following sub-systems: DOC1® Dataflow™ for Data Cleansing & Integration - Turn disparate enterprise data into actionable information. Create effective customer communications, streamline your workflow, and reduce production costs with the DOC1® Dataflow™ for data cleansing and integration solutions from Pitney Bowes Business Insight.
The DOC1® Dataflow™ advanced data processing technology combines ETL (Extract, Transform and Load), EII (Enterprise Information Integration) and BI (Business Intelligence) in a single-source solution, to easily access data from multiple sources and immediately transform that data into rich information to populate customer communications and drive business processes.
Automated document composition systems are only effective with good data. But that data may reside in a variety of systems and formats. Enhanced flexibility in data usage allows users to easily create personalized documents using a variety of different data sources – without changing the document’s underlying layout and design. DOC1® Dataflow™ is a general-purpose, pipelined data processing engine that uses transformation objects to implement data integration, data analysis and information delivery services.
DOC1® Dataflow™ fundamentally changes the way that data is accessed and integrated, making it easy for organizations to extend the accessibility and usefulness of corporate data. Using a unique visual diagramming workbench, business analysts and IT professionals can design DOC1® Dataflow™ plans that create data warehouses, perform business analyses and deploy content to users and applications over the Web.
DOC1® Dataflow™ unique visual diagramming workbench allows users to extract and transform data natively from a variety of sources, including: RDBMS (Oracle, Microsoft® SQL Server®, Sybase®, Redbrick®, Informix®, DB2®; XML Files; Flat Files; CSV Files; Legacy Mainframe Systems; ODBC; OLEDB; and a variety of business applications (Peoplesoft®, Oracle® Financials, SAP®, Siebel®, JD Edwards®, etc.).. DOC1® for Transpromo & Transactional Communications - DOC1® Series 5 from Pitney Bowes Business Insight automates document composition and enhances productivity with integrated data acquisition, content management and multi-channel delivery.
DOC1®’s object-oriented architecture can help alleviate the burden of change management, locating and replacing objects instantly across multiple applications. DOC1® is a highly scalable environment for managing and producing large numbers of personalized communications. It consists of two main modules: DOC1® Designer and DOC1® Generate.
DOC1® Designer provides a single flexible environment for all aspects of publication design – from data definition to layout and production – for use by a single user or a collaboration between IT and business users. The modular database manages all publication resources and makes it easy to reuse elements across applications. The core document editor combines Word-like layout with the renowned DOC1® Logic Map for a simple yet truly comprehensive design tool.
DOC1® Generate is the lightening-fast production environment that merges design resources with live database extract to create personalized documents for the output streams of your choice. DOC1® Generate is truly flexible, with support for a huge range of platforms and media-ready output formats. DOC1® Content Author for Transpromo & Transactional Communications - Customers read their bills and account statements, making these documents prime real estate for organizations' most important messages and promotions. To keep pace with changing legal requirements and growing customer expectations, organizations need to put their customer communications to good use.
With DOC1® Content Author organizations can add personalized, eye-catching content to their transactional communications – to increase marketing opportunities while minimizing mailing costs. The DOC1®® Content Author gives organizations the power to dynamically add or update key document content on a daily, weekly, or monthly basis – without having to retest your core application. Also, the DOC1®® Content Author allows organizations to create one-to-one messages with colorful graphics in minutes, using data selection criteria from a variety of sources. Variables such as customer name and date of birth can be linked directly to fields in the main input file used by the DOC1® production system. Also it enables organizations to create and embed general, non-targeted content in customer documents. EngageOne Interactive for Document Composition - Organizations rely on many types of document output to conduct daily business transactions, varying in format, content and delivery channel. With the demand for even faster, more personal customer interactions, organizations require greater control of their communications, to build lasting relationships and increase profits.
EngageOne™ Interactive enables business users to easily create, deliver, and manage real-time, personalized customer communications that require the human touch, across the entire enterprise. EngageOne™ Interactive offers an efficient and effective means to generate personalized correspondence, new business applications and negotiated documents, replacing error prone, costly and hard to maintain legacy correspondence applications.
EngageOne™ Interactive offers a comprehensive solution that provides the necessary agility, flexibility and control beyond other interactive communication solutions and affords a highly productive, accurate, personal interaction — enterprise-wide. Creating content is extraordinarily easy, saves time and costs, reduces errors, ensures branding and compliance and improves customer service. EngageOne™ Interactive reduces the preparation time per document, allowing your team to handle more customer inquiries in a shorter time frame, thereby reducing costs and increasing customer satisfaction. The innovative, truly interactive, Web-based WYSIWYG document editor lets front-line users create communications in-context of the document itself. Users are prompted for information relative to the document that is immediately populated, without having to go to other locations to preview. E-Messaging for e-Mail & SMS Communications - With the rapid growth of electronic communications, most large call centers are in the process of becoming “multi-channel contact centers”. Providing controlled and structured support for e-mail customer communications is a top priority for organizations of all sizes.
The e-Messaging Solution from Pitney Bowes Business Insight allows organizations to leverage DOC1® and e2™ technology to embrace interactive e-mail and short message service (SMS) communications in their contact centers. That is, allow end-customers to receive any communication they currently receive on paper via e-mail too, without the need for any redesign of content. The e-Messaging solution provide the following benefits: As customers use e-Messaging to engage with contact centers via e-mail or SMS, organizations can maintain an up-to-date view of ALL customer communications — regardless of channel, including both in-bound and out-bound messages. e-Messaging provides built-in workflow as well as integration with third-party workflow solutions. Powerful tools for e-mail and SMS communications Create automated and personalized e-mails and short message service (SMS) communications. Archive all e-mails and SMS communications, with access to customer-centric views. Manage communication bounces and provide graphical reporting of messages sent, delivery failures, responses, and more. Streamline response handling of customer service e-mail and SMS communications. Comply with storage and retrieval regulations for e-mail and SMS communications. Comply with e-communication legislation for e-mail and SMS communications.
