Singularity is an award winning BPM solution that brings a comprehensive set of collaborative, role-based capabilities that enable customers to model, simulate, execute, rapidly change, monitor and optimize core business processes.
Singularity offers organizations an interactive and intuitive graphical environment to model processes generate user interface and run various simulations. Moreover, it offers a set of predictive analytics to avoid any mistake and response quickly to any possible errors.
Singularity provides best-in-class support for case-management / knowledge-intensive processes. The management of complex interactions between an individual and an organization is often described as Case Management. Processing someone’s application for an immigration visa, or managing how a compliance case is managed in a bank are both examples of case management. These kinds of knowledge intensive processes have the following characteristics:
Cases usually involve a lot of participants –staff working together on a case, possibly also involving external lawyers, banks, government departments and other third parties in addition to the person on whom the case is focused
Participants are generally ‘knowledge workers’ with high levels of skill and the ability to exercise judgment and discretion
Cases can last for weeks, months or years – they are long-lived
Cases usually require the management of a lot of documentation, correspondence and notes – the digital equivalent of the ‘manila folder’ used in many offices
There is a lot of variability in execution of cases – you cannot predict at design time what paths a process will follow at runtime
Singularity provides features that let organizations graphically model these complex processes at design time. At execution time, the process automation engine handles the dynamic, collaborative and ad-hoc nature of cases. Singularity integrates to the leading document management and CRM systems to let organizations manage records and documents using the existing infrastructure, while manage the routing and scheduling of work and the monitoring of milestones and budgets.
In addition to the core Business Process Management product, Singularity offers a number of pre-built ‘Process Accelerators’ – solutions for major business processes that has been built on top of the core Business Process Management technology. Each accelerator includes:
Pre-defined process models, including business rules, resource definitions and integration points
Pre-built user interface screens with work-queues, dashboards and process status tables
Pre-built integration to common 3rd party technologies such as document management systems and CRM systems
Pre-defined exception and alert management
Pre-defined reports and MIS
Full technical and user documentation
The Cross-industry Accelerators are business process solutions that can be applied in a number of industries. The available cross-idustry Accelerators are:
Invoice Processing – Singularity's Invoice Processing Accelerator improves the performance of Accounts Payable function. It helps reduce costs per invoice, eliminate errors and re-keying, avoid late payment penalties and comply with policy and procedure.
Singularity's Invoice Processing Accelerator dramatically reduces manual steps in Invoice Processing, adds momentum while reducing paperwork, and enables Accounts Payable staff, line managers, Suppliers and others to process payables in a timely, efficient and accurate manner. As a result, organizations can take advantage of Supplier discounts, avoid the cost of processing errors and gain increased cash management flexibility.
Complaints Management – Singularity’s Complaint Management solution enables organizations to transform how to manage and resolve complaints. The solution automates the capture and routing of complaints, maximizes the productivity of front-office staff and provides organizations with a consolidated view of performance including average time-to-resolve and overall throughput.
Complaint management is a critical but time-consuming task for many client-facing organizations and government agencies, and the process can be expensive both in direct and indirect costs. Singularity’s solution streamlines the full cycle from capture to closure and helps transform the service deliver to customer.
Employee On-boarding - Singularity's Employee On-boarding Accelerator reduces the "time to productivity" for new employees. Ensuring the productive collaboration of everyone in New Employee On-boarding process, will reduce On-boarding costs, improve On-boarding efficiency and help new employees be successful, from day one.
It dramatically reduce manual steps in the On-boarding process, add momentum while reducing paperwork, and enable your HR staff, line managers and others to make joining a Company an efficient, productive, engaging and happy experience for all new hires.
Shared Services - Singularity's Shared Services solution enables to transform how to manage common administrative processes including expense management, leave administration and Purchase Order processing. The solution automates these standard processes, eliminating paper work and manual hand-offs and maximizing the productivity of your staff. It also provides you with a real-time, organization-wide view of what is being submitted and the speed at which claims and POs are being processed.
Standard administrative processes are critical but time-consuming tasks for many organizations, often paper-driven and heavily manual. The processes can be expensive both in direct and indirect costs. Singularity's solution streamlines the full cycle from capture to closure and helps transform the efficiency of your operational processes as well as radically reducing errors and bottlenecks.
New Account Opening – New Account Opening provides the best opportunity for financial services providers to become a customer's primary finance partner. In fact 75% of the total cross-sales that banks obtain from their customers occur in the first three months.
Singularity's New Account Opening Accelerator drives a fast, structured account opening process, ensuring that customers are provided with the appropriate choice of products and that the fulfilment of these products is quickly implemented.
