AIIM ECM Certificate Programs


ITEC has signed a strategic agreement with the International Association of Image and Information Management (AIIM) organization by which ITEC is authorized to conduct training sessions for the AIIM Enterprise Content Management (ECM) Certificate Program designed by the AIIM organization in the Middle East Region.

 

AIIM introduced in early 2009 a new and improved ECM Certificate Program that incorporates new and emerging best practices and technologies for managing information assets. The AIIM ECM Certificate Program enables attendees to learn the following:

  • Enterprise strategies and technologies for managing content.
  • Technologies and solutions for Document Management (DM), Imaging, Enterprise Records Management (ERM), Web Content Management (WCM), Workflow, and Collaboration.
  • Information governance structure and responsibilities.
  • Corporate instruments like taxonomies, metadata model, and security model.
  • Integration techniques and migration.
  • Implementation planning and execution according to the open methodology MIKE2.

The course objectives and content is defined and reviewed by AIIM Education Advisory Groups in the US and Europe, and these Education Advisory Groups have subject matter experts from the following companies:

  • @doc.
  • Accenture.
  • Albistur Consulting.
  • Barclays Capital.
  • Bill and Vieve Gore School of Business, Westminster College.
  • BP.
  • CCRM Associates.
  • Chevron Phillips Chemical Company.
  • CIA.
  • Crown Partners.
  • Doculabs.
  • Fujitsu.
  • Gambro.
  • Gartner.
  • Gimmal Group.
  • GlaxoSmithKline.
  • Harris Corporation.
  • Hartman Communicate.
  • Health First.
  • Hewlett Packard.
  • Hyland Software.
  • IBM.
  • Inforesight Limited.
  • JPMorgan Chase.
  • Kodak.
  • Marion County Health Department.
  • Objective Corporation.
  • Oracle.
  • Ricoh.
  • Royal Mail Group.
  • Shell.
  • SpringCM.
  • Sunoco.
  • The National Archives of the United Kingdom.
  • The South Financial Group.
  • US Courts.
  • US Department of Treasury.
  • Zylab.

The course materials were developed in partnership with Information Architected.

 

Course Descriptions

The Enterprise Content Management (ECM) Certificate Program consists of a Strategy track, a Practitioner track, a Specialist track, and a Master track.

The ECM Strategy onsite workshop is only available on request to organizations that need to brief executives or users about the expected benefits, steps and resources for implementing ECM.

The ECM Practitioner track covers concepts and technologies for ECM, and is available as classroom training course leading to a Practitioner designation. It also incorporates the main elements from the ECM Strategy track, and we recommend that you start with this program or the 4 day Master track.

The ECM Specialist track covers global best practices for implementing ECM, and is available as classroom training course leading to a Specialist designation. It builds on the Practitioner track, which is why we recommend you first take the Practitioner course.

The ECM Master track provides you with a thorough understanding of ECM, with the main elements from all of the above training tracks, in addition to case study exercises. It is available as classroom training course.

You can either start directly with the master class or first take Practitioner and Specialist, before taking a 2-day master preparation workshop.

The ECM Strategy workshop (Why ECM?)
(1 day executive awareness workshop)

The new and improved ECM Strategy workshop provides you with the knowledge to gain ownership and support by senior executives. Attendees will learn the following:

  • Introduction to ECM.
  • ECM technology components and functionality.
  • Business benefits of ECM.
  • Linking ECM to business strategy and KPIs.
  • Value of taxonomies, metadata and security model.
  • Market trends and options.
  • Departmental VS enterprise; platforms VS solutions.
  • Overview of preferred approaches and best practices for implementing ECM.

The ECM Practitioner program (What is ECM?)

(2 days training class)

The new and improved ECM Practitioner program covers strategies, methods and tools for managing content. The course covers ECM technologies and their business benefits, but also how to plan ECM with an information architecture, metadata and taxonomies. The new course also includes changes in the vendor landscape; increased focus on imaging and recognition; process improvement and automation; impact of Web 2.0; and new best practices and standards. Attendees will learn the following:

  • Business benefits of ECM.
  • ECM technologies such as document management, imaging, records management, workflow, web content management and collaboration.
  • Preferred approaches, platforms VS solutions, enterprise VS departmental.
  • Information architecture, interoperability, and integration.
  • Sources of information and appropriate capture and migration mechanisms.
  • Metadata and indexing.
  • Types of taxonomies and their value.
  • Ontologies and folksonomies.
  • Different levels of access control and security.
  • Process improvements and automation.
  • Search and retrieval technologies.
  • Different ways of delivering information and content to employees, partners and customers.
  • Existing and emerging trends such as Web 2.0, SaaS, and Open Source.

The ECM Specialist program (How to implement ECM?)

(2 day training class)

The new and improved ECM Specialist program covers global best practices for implementing ECM using the open methodology MIKE2. The course covers how to develop an ECM strategy or blueprint, how to identify and prioritize the business requirements for ECM, how to develop and define the technology requirements for ECM, how to build an ECM roadmap and prioritize projects based on the blueprint, how to develop, test and train, and how to deploy, operate and close-out an ECM implementation. The course also covers how to design a taxonomy, metadata, and security model, but we recommend that you take the ECM Practitioner course before starting the ECM Specialist course.
Learn:

  • How to link the ECM initiative to business strategy and KPIs.
  • How to develop an ECM program charter and business case.
  • How to plan the implementation of ECM according to the open methodology MIKE2.
  • How to identify and prioritize the business requirements for ECM.
  • How to develop and define the technology requirements for ECM.
  • How to meld the technology requirements with the business requirements to finalize the ECM blueprint.
  • How to build an ECM roadmap and prioritize projects based on the blueprint.
  • How to design a taxonomy, metadata, and security model.
  • How to identify new roles, responsibilities, and the organizational structure necessary to provide governance and management.
  • How to develop, test and train.
  • How to deploy, operate and close-out an ECM implementation.
  • Global best practices for change management.

The ECM Master program (Putting it all together)

(4 day training class)

The ECM Master Certificate Program comprises the main elements from the above strategic workshop and certificate programs in addition to a case study exercise. The course provides complete coverage of enteprise content management for professionals working in both the public and private sector. Attendees will learn the following:

  • Participants will use their newly gained knowledge to plan, design, and implement an ECM project based on case study exercises and expertise learned from the Strategic, Practitioner, and Specialist Course programs.